What is Emotional Intelligence?
An Emotional Intelligent person has the capacity to be flexible with their emotional functioning. This involves managing personal emotions and those of others, and utilizing emotions to form perceptions within one’s thinking and understanding. Researchers echo that emotional intelligence is the capability to monitor and differentiate between one’s own feelings and those of others, and then to apply this information to direct one’s thinking and behaviour, and to navigate the social context. This definition was delegated into four diverse yet related competencies that form the building blocks for emotional intelligence, namely emotional awareness, personal-motivation, emotional conception and emotional regulation (see YouTube video’s for practical clarification).
The heart and the head have a special relationship. Who do you listen to most? Are you a thinker or feeler, perhaps both? “Educating the mind, without educating the heart is no education at all.”
This mental ability prevents individuals from being overwhelmed and behaving in a way that is emotionally driven and difficult for those on the receiving end of this behaviour. Individuals with high EQ think rationally about their emotions, leading to more adaptable behaviour . Such individuals with high ratings of EQ tend to realise their potential and become involved in pursuits that lead to meaningful, rich experiences and have a buffer against mental illness.
Some of us has the sufficient head knowledge, but not the heart knowledge to handle a specific situation, or the other way around. Your relationship with yourself is an important relationship which is the driving force for all the relationships outside you. Emotions at work aims to equip people to put their emotions to work – balancing the head and the heart to navigate the social context.